Category Archives: Recent Thoughts

  • Cross Training

    Irwin Rothenberg MBA, MS, MT(ASCP)February 14, 2017

    Cross-training is often thought of as a routine staffing event designed to provide additional flexibility and backup for the laboratory’s day to day operation. However, it is far more than that; it is strategic management. It affects all aspects of the laboratory operation from staff development to test menus, from operating hours to customer service….


  • Cultural Vertigo

    Irwin Rothenberg MBA, MS, MT(ASCP)January 4, 2017

    We often discuss staffing issues within the bubble of our laboratory routine. In this context, we discuss the need for timely training and competency assessment and the problems that ensue when these are not fulfilled; we are concerned when behavior affects work performance, cooperation and team spirit; and we act when there is dissatisfaction with…


  • Laboratory Services to Grow in Retail Medicine

    Irwin Rothenberg MBA, MS, MT(ASCP)

    The growing acceptance, use and demand for retail medicine is driven by rapid advances in digital technology, evolving demographic and cultural expectations, and legislative changes in healthcare delivery, most of which were underestimated just a few years ago. Retail clinics, which began operating in their present format in 2000, are medical clinics located in pharmacies,…


  • Utilizing Mobile Technology to Upgrade Critical Value Reporting

    Irwin Rothenberg MBA, MS, MT(ASCP)October 17, 2016

    One of the key areas of laboratory to physician communication is that of reporting critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life threatening and require a rapid response from caregivers, any steps taken to improve this process impacts the quality of patient care. This not…


  • Building Effective Educational Outreach to Other Allied Healthcare Professionals

    Irwin Rothenberg MBA, MS, MT(ASCP)September 21, 2016

    In a medical office setting, the general office staff are often part of the de facto laboratory operation due to their responsibilities related to initially seeing, and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as post-analytic patient contact and data…


  • Millennials Redefine Quality

    Irwin Rothenberg MBA, MS, MT(ASCP)September 1, 2016

    The impact of millennials’ interpretations and expectations of quality service from the healthcare profession in general, and of laboratories in particular, continues to grow with each passing year. Now the largest generation demographically, millennials are coming of age and gradually assuming their rightful place as both mass consumers of healthcare services as well as providers….


  • Radio Frequency ID Technology (RFID): No More Specimen Hide and Seek

    Irwin Rothenberg MBA, MS, MT(ASCP)July 25, 2016

    Radio Frequency Identification is a wireless non-contact use of radio-frequency electromagnetic fields that transfer data for the purposes of automatically identifying and tracking tags containing electronically stored information attached to objects. An RFID system has two basic components: a reader and one or more uniquely identifiable tags. The reader can wirelessly interact with the tags…


  • Value Based Mobile Technology

    Irwin Rothenberg MBA, MS, MT(ASCP)June 24, 2016

    The convergence of two powerful forces are changing the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee for service model, and the rapid development of mobile technology allowing for continuous healthcare monitoring of patients beyond the clinical setting. The central…


  • IQCP: Bridging QC and QA

    Irwin Rothenberg MBA, MS, MT(ASCP)May 12, 2016

    It appears that there is still some confusion among laboratory personnel in differentiating QC from QA; and that this uncertainty has been compounded by the introduction and implementation of the Individualized Quality Control Plan (IQCP). These are different concepts, and it is important to understand these differences, both from the practical standpoint of what you…


  • Has Your Customer Service Kept Up?

    Irwin Rothenberg MBA, MS, MT(ASCP)April 12, 2016

    Introduction: When we discuss all the changes that laboratories have to deal with, from technical and regulatory, to evolving views of healthcare delivery, and service expectations, we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory, and thus reflects…



back to top